Refund Policy

Refund & RMA Policy

We stand behind wholesale quality with a structured RMA process for defective units received in original packaging within the agreed warranty window.

Process

1. Contact your account manager with order ID, photos/video, and serial number.
2. Receive RMA authorization and return instructions.
3. Inspection within 5–7 business days after warehouse receipt.
4. Repair, replacement, or credit per agreement terms.

Non-eligible

Damage from misuse, unauthorized modification, or normal wear is not covered.